The Deadly Effects of Pain and Hopelessness

The Deadly Effects of Pain and Hopelessness Hashtag: #WorldSuicidePreventionDay The Deadly Effects of Pain and Hopelessness Pain according to a clinical study has been associated with the desire for hastened death but people experiencing severe depression and hopelessness are more likely to develop suicidal ideation.   Suicidal ideation according to the study performed by a Pain and Psychiatry Services group among cancer patients was not directly caused by intense pain but the degree of depression and mood disturbances. This is because although majority or 87% of the 185 cancer patients who had experienced significant pain and expressed their desire to end their lives, none of them intend to act.   Since patient’s perception of poor relief, a state often associated with aspects of hopelessness and subsequent desire for hastened death, pain is an indirect but powerful contributor to suicidal ideation. Pain according to the literature affects a person’s quality of life, sense of control, and weakens the ability of family members to provide support; pain, not motives is the most cause of suicide thoughts and behavior on campus.   Along with risk factors such as difficulties in the relationship, substance abuse, impulsive and aggressive behavior, family history, and others, 1 in 10 college students seriously considers suicide due to significant depression. The most common and most painful is the death of a loved one and associated grief as such can trigger an assortment of negative reactions such as anxiety, remorse, rage, and other. However, assessment of the student’s suicidal intention suggests that in terms of determining how far a student will go (including death), knowledge and understanding of student’s perception regarding the pain are more important than his or her situation. This is because, in a suicidal person experiencing extreme psychological pain or â€Å"psychache† a term coined by Edwin Shneidman in 2005, anything that is perceived as a viable solution to escape his or her emotional desperation and unbearable emotions can lead to escalation. Want to know more? Go here: Relieving Students School-Related Stress The Killing of Three Muslin-American College Students Violence against Female University Students Womens Right to Education The Misdemeanors of Well-Educated People in Public Office Warning Signs, Triggers, Risk and Protective Factors Some of the warning signs that a person experiencing intense pain  and extreme emotional desperation will take his own life   include withdrawal, giving away his or her prized possessions, talking about death, refusing help, verbal threats, and others. The conditions that will likely trigger pursuit of suicidal ideation, on the other hand, include embarrassment, bullying, sudden transitions or change of circumstances, substance abuse, conflict, bullying, and others. Risk factors are gender, race, cognitive or emotional, others. Study of suicidal behavior in high school and college students suggests that predictors of suicidal ideation are similar to both genders and races. Males reported greater loneliness and substance abuse than females. Depression and suicidal ideation are common among females, but they fear death and injury more than males who, according to the study have greater fear of social disapproval. Carrying a weapon at school is predictive of suicidal attempts among males of all ethnicities while perceived parent and family connectedness is a protective factor for black, Hispanic, and white boys and girls.   Finally, in terms of coping and help seeking attitude, boys often used maladaptive coping strategies such keeping the problem to themselves, hiding their feelings,   and using drugs and alcohol.

The Advantages and Disadvantages of Spell Checkers

The Advantages and Disadvantages of Spell Checkers A spell checker is a computer application that identifies possible misspellings in a text by referring to the accepted spellings in a database. Also called  spell check, spell-checker, spellchecker and  spelling checker. Most spell checkers function as part of a larger program, such as a word processor or search engine. Examples and Observations Dont they teach you how to spell these days?No, I answer. They teach us to use spell-check.(Jodi Picoult,  House Rules.  Simon Schuster, 2010) Spell Checkers and the Brain Psychologists have found that when we work with computers, we often fall victim to two cognitive ailmentscomplacency and biasthat can undercut our performance and lead to mistakes. Automation complacency occurs when a computer lulls us into a false sense of security. . . .Most of us have experienced complacency when at a computer. In using e-mail or word-processing software, we become less proficient proofreaders when we know that a spell-checker is at work. (Nicholas Carr, All Can Be Lost: The Risk of Putting Our Knowledge in the Hands of Machines. The Atlantic, October 2013)[W]hen it comes to autocorrect, spellcheck, and their ilk, those who would blame digital technology for language decay are not entirely wrong. Our brains seem to become less vigilant when we know a grammatical safety net will catch us. A 2005 study found that students who got a high score on the verbal section of either the SAT or the Gmat missed twice as many errors proofreading a letter in Microsoft Word with the program’s squiggly colored lines highlighting likely mistakes as they did when the spell-check software was turned off. (Joe Pinsker, Punctuated Equilibrium. The Atlantic, July-August 2014) Microsofts Spellchecker Microsofts language experts also track word requests, as well as frequently corrected words, to assess whether those words should be added to the Speller dictionary (Speller is the trademark name of Microsofts spell-checker). One recent request was pleather, meaning a plastic faux leather, which was added because of a lobbying effort by the group People for the Ethical Treatment of Animals. If youve got the latest goods from Microsoft, pleather shouldnt get a red squiggly.In other cases, real words are intentionally kept out of the programs dictionary. A calender is a machine used for a specialized manufacturing process. But most people see calender as a misspelling of calendar. The wordsmiths at Microsoft have decided to keep calender out of the programs dictionary, figuring that at the end of the day its more useful to fix so many misspelled calendars, than it is to cater to the sensibilities of a small subset of the population who happen to know of, and want to write about, calend ers. Similar homophones (computer people call them common confusables) include words like rime, kame, quire, and leman. (David Wolman, Righting the Mother Tongue. Collins, 2008) The Limitations of Spellcheckers In fact, you have to be quite good at spelling and reading in order to use a spellchecker effectively. Typically, if you have misspelled a word the spellchecker will offer a list of alternatives. Unless your initial attempt is reasonably close to the correct spelling, you are unlikely to be offered sensible alternatives, and, even if you are, you have to be able to make sense of what is on offer. You and your pupils also have to be aware of the limitations of spellcheckers. First, you may correctly spell a word but simply use the wrong one; for example, After I had eaten my super I went straight to bed. A spellchecker will not spot that it should be supper not super (did you spot the mistake?). Second, the spellchecker does not recognize some perfectly acceptable words. (David Waugh and Wendy Jolliffe, English 5-11: A Guide for Teachers, 2nd ed. Routledge, 2013) Spellcheckers for Writers With Learning Disabilities Spellcheckers have revolutionised the lives of many dyslexic people and come to the rescue of beleaguered editors. Some snags still arise, as when homophones are used incorrectly. The speech option spellchecker can overcome these difficulties by giving definitions and using them in sentences for clarification and meaning. Some find it helpful if the spellchecker is turned off when they are doing the first draft of a piece of writing, otherwise the frequent interruptions (because of their many spelling errors) interfere with their train of thought.(Philomena Ott, Teaching Children with Dyslexia: A Practical Guide. Routledge, 2007) The Lighter Side of Spellcheckers This apology was printed in the Observers For the Record column on March 26, 2006: A paragraph in the article below fell victim to the curse of the electronic spellchecker. Old Mutual became Old Metal, Axa Framlingon became Axe Framlington and Alliance Pimco became Aliens Pico.The Rev. Ian Elston was thinking ahead to Christmas services when his computer spell-checker changed the gifts of the Wise Men to golf, frankincense and myrrh. (Ken Smith, Day of the Dead. HeraldScotland, November 4, 2013)

Discussion 1 Essay Example | Topics and Well Written Essays - 250 words - 1

Discussion 1 - Essay Example However, the higher order cultural functions are differentiated in most instances between various human cultures. This indicates that basic human cultural behavior is similar across cultures but more complex human behavior across cultures is differentiated. Consequently, as human beings tend to live together in different societies around the world, there higher order behaviors tend to vary significantly from each other. The large difference between human cultures across the globe lends credence to the argument that human behavior is more impacted by culture than biology. There are several examples from within our own cultures to support this contention. For example, my culture is similar to other cultures when it comes to obeying the law. People who do not obey the law are subject to punishment in order to enforce collective good. However, when the composition of these laws is considered along with what constitutes a crime, it becomes clear that these are differentiated from other cultures. This again serves to prove that lower order cultural functions are similar to each other while cultural complexes are differentiated from each

First 3 page of the script for time travel story Essay

First 3 page of the script for time travel story - Essay Example He stops the car. He sees his daughter, SANDY (6). She has dark red wavy hair and blue eyes. He sees his wife approaching Sandy. AMANDA (36) is a beautiful redhead. She calls Sandy and goes to her to hug her. They look at Sam and then he sees them differently. They are not his wife and kid anymore. Sam drives to a house with a large front yard. He goes to the garage and parks his car. He opens the door. He drops his luggage at the sofa and goes to the back of the house. He looks at the empty backyard. He looks out to the nearest house. It is 40 meters away. He can see a FAMILY looking at him and waving. FATHER (30), MOTHER (25), and SIX YOUNG KIDS with the eldest probably only 10 years old. He waves back and goes inside his house. He sweeps around the house. He mops the floor. After he has cleaned the house, he decides to go to the bedroom. He takes his luggage. Once in his bedroom, he opens his luggage that has three sets of clothes. He closes it again. The closet has mirrors inside the doors. He looks at himself. He sees a 45-year-old man with gray hair and sad eyes. He has a crumpled white t-shirt, faded jeans, and old rubber shoes. Flashback to him in a perfectly tailored suit. Opening hook- Darkness. Sounds of an office. Laptops clicking softly, people talking to their phones about stocks and prices, good mornings. Opens like eyes. Someone is inside a large office looking out. Employees are busy. Business attire. Attractive people. No one is not doing anything. A few people greet someone consecutively. â€Å"Good morning boss!† â€Å"Good morning Sir!† â€Å"Sam†. Blinks again. Inside prison. Dirty. People in tattoos. Eating. Talking. Swearing. Pushing around. â€Å"What are you looking at motherfucker!† Sam goes back to a very early time in his childhood. He finds himself coming out of his bedroom closet, which was apparently the time machine itself. He is surprised to know that the closet is his all along. He hears his

The Relationship between Working Parents and the Socialization of Children Essay Example for Free

The Relationship between Working Parents and the Socialization of Children Essay Western countries family life has undergone so many transformations in recent years that the context within which paternal employment is now occurring is different from in the past. Technological developmentsincluding clothes dryers, no-iron fabrics, disposable diapers, home freezers, and processed foods of good qualityhave enormously diminished the amount of work necessary for operating a household; family size is smaller; marital instability has increased the necessity for women to establish occupational competence; economic pressures in general have increased; womens educational levels have risen; the adult roles for which children are being socialized are different; the prevailing social values have changed. Today full-time mothers as well as employed mothers may feel a need to justify their role, and the role of full-time mother is a less satisfying one according to a number of recent studies. The role of the present-day non employed mothers may be as new as the role of the majority of present-day mothers, who are employed. It is even difficult to know which represents more of continuity with the non employed mother of the past. It is possible that the individual child in todays employed-mother household receives as much attention as the individual child in yesterdays non employed-mother householdwork filling in the time previously spent on the extra household responsibilities and the additional children, while todays non employed mother represents the really new pattern. The non employed mother today may represent a more intense parent-child interaction than we have ever had before. There is no data base that would make testing that hypothesis possible, but it is important to keep in mind as employed-mother families are compared with non employed mother families; neither one represents the traditional pattern. Until recently there were very few studies of the effects of paternal employment on the infant and preschool child, largely because the pattern was unusual. But the pattern is no longer unusual. Hochschild (1997) stated that in 1992, over 48% of the mothers of preschoolers, with a husband present in the home, were employed; over 45% of the mothers of children under 3. For mothers with no current husband, a rapidly increasing group, the comparable figures were 60% and 53%. In fact the rate of increase in employment has been greatest for mothers of preschoolers. The current figure of 48.7% employment among married mothers of preschoolers, for example, is more than double the rate in 1985 (Hochschild, 1997). In 1960 less than 20 percent of mothers with preschool children were employed, but by 1972 this had risen to over 45 percent and by 1990 to over 50 percent. In 1960 less than 40 percent of mothers with school-aged children had employment outside of the home. By 1972 this rose to almost 50 percent and by year 2000 to over 60 percent (Kahn, Kamerman, 1987). A long-standing concern exists in our society about possible problems for young children when their mother works outside of the home (McDonald, 2001). In general, available evidence indicates that children from families with two employed parents are as a group similar to those with housewife mothers in terms of emotional, intellectual and physical development (Hochschild, Machung, 1989). Children with two employed parents generally show as much maternal attachment as those whose mothers are full-time housewives. However, maternal employment can, along with other family circumstances, have either positive or negative ramifications for particular children. Tannen (1991) assert many complex factors are involved in determining the impact of maternal employment including the age of the child, type of day-care arrangements and the amount of time the child is actually separated from the parents. The ways that maternal employment may affect the young child can be influenced greatly by the quality of the fathers involvement in parenting. Under some circumstances, maternal employment can have a quite positive influence on both the parents and the child. Maternal employment often defuses an overly intense parent-child relationship, allowing the woman to develop more generalized feelings of competence. On the other hand, if the mothers employment means an already somewhat neglected child receives even less attention, there can be very negative implications for family functioning (Tannen, 1991). The employed mother can provide the father with an opportunity for a closer one-to-one relationship with his child. In many families before the advent of the employed mother, the father was less likely to be with a young child in individualized situations. More than one-third of all child-care arrangements made to aid employed mothers involve some increased participation by fathers. This can be a great advantage indeed if fathers realize their potential positive influence on children. The child with employed parents may also be able to spend some time, at least occasionally, at each of their workplaces. It can be quite stimulating for even very young children to discover that their mothers and fathers are competent adults outside the home. Unfortunately, most employed mothers in two-parent families still find themselves having much more than their fair share of household and parenting responsibilities (Morris, 1992). Wives often balance employment and parenthood better than their husbands do. Employment does not in itself detract from a womans motherhood. The personal satisfaction derived for the woman who enjoys her career may actually increase her effectiveness as a parent. The fact that the employed mother can be a very competent parent while still spending time away from home should support the contention that more fathers can also combine successful careers with effective child rearing. Among educated middle-class mothers, evidence suggests that many of those who are employed actually spend more quality one-to-one time with their children than do most of those who have no career. Many mothers who are home much of the day feel that simply being there is enough for their children. In contrast, employed mothers may feel that they must positively make up for being away from their children. Fathers, too, can learn a great deal from such mothers (Sassoon, 1987). Working mothers who have highly demanding careers tend to become more focused in their attention to their children when they are at home. Most working mothers realize that their children definitely need a period of close contact with them on a daily basis. They are usually committed to quality after-work time with their children. The child may get even more constructive attention from a working mother than from one who does not have a career. The housewife might not have as much of a need to interact as positively with her child on a one-toone basis. After all, she may feel that she is always at home anyway. When a mother has been the primary parent and then decides to pursue a career, especially before her children reach adolescence, much stress may be put on the marital relationship and the family system. In cases where the mother has assumed traditional responsibilities, the transition of going to work or back to school requires role redefinitions affecting both parents and children. Modification of conceptions of marital and parenting responsibilities is necessary but may be difficult to some extent for all family members. The first year in the familys readjustment to the mothers changing status is crucial. Unfortunately many couples cannot adapt in a successful way, and their marriages may deteriorate, sometimes ending in divorce. However, if they stay together during the difficult transition period, most couples actually seem to develop better relationships than when only the husband was an employed parent (Twigg Atkin, 1994). More than half of the preschool children in the United States spend a considerable part of the work week being cared for by someone other than their parents. Estimates show that even though thirty million children under fourteen years of age have mothers who work, there are only five million places available for them in before and afterschool care centers (Wolcott Glezer, 1995). Few studies have looked at the relationship between child stress and maternal employment. In a study by Tannen (1991), 180 adolescent girls and 92 adolescent boys thirteen to nineteen years of age participated in a study to determine whether their mothers employment status had any consequence on their sense of wellbeing. While no considerable results were found for the boys in the sample, the daughters of women employed full-time outside the home were considerably more likely to feel they could not approach their mothers or peers with personal problems; these girls also reported drastically greater life stress than the daughters of mothers who stayed in the home. The author stated, The sources of stress which female adolescents with working mothers found to be most intense imply that the absence of the mother should leave a substantial void in their lives and It seems that maternal employment can be associated with difficulties in the relationship of the parents and this consecutively created a stressful environment for the adolescents. (Wearing Wearing, 1996) The last two decades has seen a emerging of scholarly interest in work family relationships, but thus far the definition of work and family as a distinctive research domain has proceeded mainly as a search for the fundamental effects of specific working conditions on family life. The emotional edge between parents work experiences and qualities of parent-child relationships has been a mainly intriguing subject, leading some researchers to look at the ways in which a parents work-related stresses (deriving from work overload, for instance, or from lack of job autonomy) spill over into the family domain. Most research has emphasized the negative consequences of job spillover, as evidenced by parents emotional taking out or by their controlling, punitive behavior toward their children (Traustadottir, R. 1991; Wearing, Wearing, 1996). In their efforts to elucidate the causal connections between workplace experiences and family interaction, researchers have leaned to take as self-evident the conceptual distinction between work and family. Yet what describes an activity as work or as family is far from clear-cut. Nearly everyone of us who work outside the home are familiar with the ways in which family responsibilities break in the workplace, for example, in the form of personal phone calls to and from family members throughout working hours or in office conversations with co-workers about family-related subjects (Traustadottir, 1991). The division of labor between men and women stated by economic circumstances, womens adjustment to their economic responsibilities as replicated in their management of their time and delegation of tasks to their children and other family members, and the emergence of social behavior in children as a consequence of different socialization practices. The available evidence supporting the subsistence of an adaptive relationship between the mothers economic responsibilities, child care practices and the childrens behavior includes consequences from the Six Cultures study documenting that women in simple cultures who have considerable economic responsibilities assign more chores to their children and seem to be more despotic in their work assignments than women in complex cultures who have few economic responsibilities (Nolan, Grant, Keady,   1996,   and Moen, Robison, Dempster-McClain, 1995). From a western perspective, assessment of the nature of the relationship between maternal employment and child rearing practices presumes special prominence because of distress over the consequences of womens work outside the home. Speculation as to the impact of maternal employment ranges from commentary on the optimistic aspects of work on womens self esteem to concern over the phenomena of latch key children who come home to an empty house in the afternoon (Twigg Atkin, 1994). To date, the evidence derived from experiential studies of Western families is ambivalent as to the overall positive and negative collision of maternal employment on children (Hochschild, 1997). Working mothers report assignment of more household responsibilities to their children and are stricter disciplinarians than nonworking mothers (Hochschild, 1997, 1989). Survey data on adolescents specify that both sons and daughters are better adjusted while the mothers are employed, although the study was primarily designed to explore the negative consequences of maternal employment on adolescents (Nolan, Grant Keady, 1996). Interviews with working and nonworking mothers of young infants have revealed working mothers to recognize less distress in their infants while separated from them and to be less apprehensive about the capability of other care takers (Morris, J. 1992). It has also been suggested, that some working mothers feel guilty concerning not being instantaneously available to their children and compensate by being generous, overprotective, and lax in discipline (Hoffman, 1974). These conflicting lines of evidence point to the requirement for additional information on the consequences of maternal employment on family functioning. Information on changes in childrens behavior instigating from shifts in socialization practices linked with maternal responsibilities assumes increased significance while considered in conjunction with changes in womens employment behavior. As of 1999, 50% of the mothers of school aged children living with their husbands were employed as almost forty percent of mothers of preschool children were employed (Pocock, 2001). It is generally recognized that economic circumstances and the cost of living will encourage, if not force, women to seek paid employment outside the home. The dramatic increase in number of women, mainly mothers of young children, who are joining the work force suggests the requirement for careful examination of the impact of mothers working status on mother-child interactions and ensuing child development. During the last three decades, particular social concern has been directed at the quality of day care provided for children when mothers have employment outside of the home (Pocock, 2001).. A woman who has had a career may be in a state of indecision about continuing to work after she has had a baby. In most families, availability of day care and economic considerations are the major factors impacting on the familys options. If the couple looks strictly at the economic aspects of work, the situation may seem bleak. The potential income the mother earns may get absorbed by the new expenses of child care. But her job may be a significant source of pride as well as money for her. It is to be hoped that her career provides her with personal satisfaction as well as economic benefits (McDonald, 2001). In most cases, the father and mother can take at least some parental leave from their jobs. If they decide that neither of them will take any extended period of time off from working, both should be involved in planning day care for the baby. If some responsible adult cannot be found to care for the child in the home, the mother and father should visit several alternative settings and talk to other parents using such facilities before making a decision. They may find a day-care situation close to where they work so that they can visit their child during the day. Parents should not feel that they have to settle for an institutional day-care center where babies and children may be treated as little more than parts on an assembly line (Hochschild, 1997). They can form a small baby-care cooperative with other parents-fathers as well as mothersso that their child will be cared for with more personalized attention and commitment. As a general rule, it is best for parents to take primary responsibility for the care of their baby. Ideally, parents should not be reticent about presenting their special needs to their employers. They should explain that they may need some time off or will want to work unconventional hours, or even bring the child to work with them occasionally. Many potential arrangements can be made to minimize the need for day care outside of the family. For example, both parents may work thirty-five hours a week, but if one goes to work two hours earlier than the other and comes home two hours sooner, most of the care of the infant can be managed without including other adults. Also, either or both parents may be able to spend part of their lunch hour with the child. A general consequence of the greater involvement of adult females in positions of social and political leadership is a lessening of the emphasis on women just being mothers (Morris, 1992). This is beneficial in relieving some of the enormous pressure on women to define themselves solely in terms of their parenting responsibilities. However, this redefinition of adult femininity can be destructive to the quality of family life if fathers are not involved partners in parenting. The fathers and mothers attitudes toward the womans role outside the family are crucial. If the mother wants to work, to continue her education, or to become more involved in endeavors outside of the home, it is important that the father views it as his responsibility to be positively involved with his children. Greater flexibility for mothers can benefit fathers in many ways. While the mother is gaining an opportunity to broaden her interests outside of the home, the father can have more of a chance for a one-to-one relationship with his child. On a more general level, men must be sensitized to the enormous need for more constructive paternal influence in our society. The danger of the wife subtly resenting the husbands increased involvement with their child is lessened because she is gaining a greater confidence in herself as a well-rounded person. There is a very low probability that a child will be harmed by spending less time with a previously full-time mother, assuming they still share a regular, ongoing relationship. In fact, the child can be greatly stimulated by periods of time getting to know each parent as an individual as well as by opportunities to function more independently of family influence (Twigg, Atkin 1994). The childs social development can be greatly facilitated by a caring, accessible and dependable father who fosters a sense of closeness, sharing and trust. The fathers positive family involvement assumes special significance in fostering social competence because he is apt to be the only salient male adult the child encounters on a day-to-day basis. Both boys and girls need to develop effective modes of social interaction with males as well as females. Children who have the benefit of being exposed to kind, considerate interactions between their parents are likely to have a solid basis for constructive male-female relationships. By conveying positive values about male-female relationships, the nurturing father can have an especially crucial role in supporting his sons and daughters capacity for intimacy. His encouragement of assertiveness, body pride and basic self-esteem increases the likelihood of his child having constructive relationships both inside and outside of the family. Although many interacting biopsychosocial influences are involved, the quality of fathering that individuals receive during childhood tends to be associated with their social competence, sexual adjustment and life satisfaction in adulthood. The earlier father-mother-child relationship is a significant factor in the adults personality functioning and capacity for success in marriage, parenting and work. Exposure to positive paternal and maternal influence during childhood increases the likelihood that females as well as males will be socially and vocationally successful during adulthood, able happily to pursue their personal, family and career interests. Work Cited Hochschild, A. (1997). The Time Bind When Work Becomes Home and Home Becomes Work. New York: Metropolitan Books. Hochschild, A. with Machung, A. (1989). The Second Shift: Working Parents and the Revolution at Home. New York: Avon Books. Kahn, A.J. Kamerman, S.B. (1987). Child Care: facing the hard choice. Dover: Auburn House. McDonald, F. (2001). Work-family policies are the right approach to the prevention of very low fertility. People and Place, 9(3), 17-27. Moen, P., Robison, J. Dempster-McClain, D. (1995). Caregiving and womens well-being: a life course approach. Journal of Health Social Behaviour, 36, pp. 259-273. Morris, J. (1992). `Us and `them? Feminist research, community care and disability. Critical Social Policy, Issue 33 (Winter), pp. 22-39. Nolan, M. Grant, G. Keady, J. (1996) Understanding Family Care. A Multidimensional Model for Caring and Coping. Buckingham: Open University Press. Pocock, B. (2001). Having a Life: Work, Family, fairness and community in 2000. Adelaide, Adelaide University: Centre for Labour Research. Sassoon, A. S. (Ed.) (1987). Women and the State. London: Routledge. Tannen, D. (1991). You Just Dont Understand: Women and Men in Conversation. London: Virago. Traustadottir, R. (1991). Mothers who care. Gender, disability and damily life. Journal of Family Issues. 12 (2), pp. 211-228. Twigg, J. Atkin, K. (1994). Carers Perceived: Policy and Practice in Informal Care. Buckingham: Open University Press. Wearing, B. Wearing, C. (1996). Women Breaking Out: Changing Discourses on Grandmotherhood. journal of Family Studies, 2, 165-177. Wolcott, I. Glezer, H. (1995). Work and Family Life: Achieving Integration. Melbourne: Australian Institute of Family.

Free College Essays - Dante’s Paradiso :: Dante Paradiso Essays

Dante’s   Paradiso In spite of all the sheer effort put behind it, Dante’s Paradiso is not easy to enjoy. It is an alliance between difficulty and controversy. It is a narration of Dante’s so called visit to heaven, which seems tangible to no one but him. He slowly gives us his perceived account while inserting an archive of philosophical tidbits, which often divert the reader’s attention from the supposed plot. Dante claims himself gifted and says that all his said experiences are ones that he encountered first-hand. And so the reader is assumed to believe that the author is not in a make-believe world and his arguments with heavenly beings are actually marvelous adventures. The theme is not relevant at all to the present, as scholars today would say that his ideas are primitive and unsubstantial. The only thing applicable to today be the fact that it is based on the timeless issue: the afterlife. And as he inserts his personal views in life, he does it in an authoritative method as his heavenly friends explain them to him. Now if the reader assumes this is all make-believe, it is tiresome to go on as the book is direly detailed. On the other hand, if the reader believes Dante’s account, then I am afraid he is very misled. As many biblical verses are inserted in the text, it is quite bothersome that his explanations and fabulous stories take on a less dogmatic direction. It doesn’t seem right to quote religion to serve both misinterpreted purposes and claims to a divine philosophy. This dissenting view is the only social impact I can make out of the book. As I read on the translated verses looking for some conflict or climax, I reached neither. It just seems as if this popularly supposed story is intended to be educational just like a textbook. Nevertheless, it is not hard to see why Paradiso was dubbed a masterpiece. If the title of "masterpiece" is labeled upon the works of great worth, I am afraid entertainment value is not somethi ng distinguishable in this case even if there is an undoubtedly enormous amount of effort, skill, and thought that was invested in it. All the lines rhyme in pairs, and are written in deep Spanish. A rhyme scheme is followed and even literary formality is observed. Dante is obviously intellectual, as his work shows.

Customer Management: Nefab Company

Introduction Customer management has been an integral part of business processes since the early days of business, even before money was introduced. Development of products and services aimed at meeting the needs of the customer is what determines the effectiveness of the customer retention and loyalty strategies (Rao & Perry, 2002). This paper analyses the operational methods and strategies adopted by Nefab Packaging Company- UK in providing products and services and their effectiveness in terms of customer satisfaction Background informationThe main business area for Nefab Company is packaging. It is an international company with global coverage. Its headquarters is in Sweden, but it has numerous subsidiaries in Europe and America including the UK (Nefab Group, 2013) where I happen to be one of the employees. Most of its operations involve working closely with other businesses around the globe with the intent of providing them with the best quality packaging solution for their products. Nefab C ompany has close to 20 major customers around the world with numerous other small customers distributed all over Europe. The company handles its customers using two approaches; its large global customers are all handled by the central management of the organisation while the other small to medium sized customers are handled at the company’s local offices in the respective countries (Nefab Group, 2013). To enhance its competitiveness and sustainability as a global packaging company, it has recently introduced customer relationship management department (Nefab program Manager, 2012). This department operates under the human resource department and is responsible for development and implementation of systems aimed at ensuring the levels of customer satisfaction are high in the company. Some of the main functions of this department are (Nefab program Manager, 2012): Developing and focusing sight on the customers Pay attention to customer lifetime value Develop management support for a customer focussed strategies Developing effective value for data collected from the customer Developing an understanding of the levels of management involvement in customer management Developing flexible business processes to support a wide range of customer needs Advising the IT department on what to develop as an approach of enhancing customer satisfaction The current customer relationship management system operates based on Microsoft’s CRM system. It is currently implemented in most divisions of the company (Nefab program Manager, 2012). Currently, the company is working towards increasing the levels of integration of those services into the business function and ensuring that all the guidelines and strategies are used efficiently to realize maximum benefit from the new department in the organisation (Nefab Group, 2013). The Company’s Customers This company works in the business to business sector and therefore all its customers are businesses seeking for packaging services. The main struggle for the company is to develop long-term relationships with other businesses globally. The fact that the company has very small customers, it is very important for the company to maximise on customer satisfaction as it cannot afford to lose any customer and must struggle to attract more in the global market. The major customers for this company are companies in six global industrial segments: Vehicles, Aerospace, Healthcare equipment Industry, Energy, and Telecom among many other industries. The things that our customers are seeking are packaging products that are reusable and at the same time easily expendable. The packaging should also be designed in such a way that the quality of the products is not affected during transport. Moreover, the current levels of environmental sensitivity by many companies have resulted to companies seeking packaging that are as green as possible and have minimal harm to the environment. Furthermore, the customers require packaging that is optimal in terms of weight to minimize the cost of transportation of the product. These are the main areas that customer relationship management department is focussed on in this organisation. This company has developed an approach that ensures all its customers are well known. The system is based on customer segmentation in terms of products they buy from the company. The segmentation is also done based on regions. This is important since the company has subsidiaries distributed all over the world. The process of product development is done through consideration of the specifications of each customer. This is mainly achieved by developing products based on customers’ instructions and directions. The application of customer segmentation allows this company to meet the needs of almost all its customers.Customer ObjectivesThe development of this department will be central in promoting a sense of security, a feeling of being in control and trust among customers. The main reasons behind the development of the customer relationship management department in this organisation were to (Nefab program Manager, 2012): Enhance customer lifetime value; Develop the best strategic information and communication; Develop customer retention strategies; Enhance the levels of customer satisfaction . This company developed this department as a central participant in the process of expanding and maintaining market share successfully. Particularly, retention of customers can be achieved through learning relevant information, such as expectations, preferences, habits, and names about customers (Nefab program Manager, 2012). This department is expected to develop a one-on-one relationship with customers as an approach of ensuring that they come back frequently developing close association between the company and its customers. Furthermore, the department is also expected to increase the level of IT integration into customer management, resulting in high levels of intimacy between customers and the company. The high levels of using IT allow the organisation to a variety of employees in managing customer relationship removing the barrier associated with personalised attention of the customer (Nefab program Manager, 2012). This will result to sustained organisational performance and hence profitability even if certain employees are no longer working with the organisation. Therefore, there are three main customer-related objectives in this initiative; customer retention, customer satisfaction, and customer loyalty (Nefab program Manager, 2012). The introduction of customer relations management department is expected to enhance the level of customer loyalty. By making this company more knowledgeable about its current customers as well as prospective customers will ensure the services offered to them are offered in the best manner available to satisfy the customer positively impacting on the levels of customer loyalty. A similar case is expected in customer satisfaction. Developing a positive experience between this company and the customer has been seen as the main approach towards ensuring the customer is highly satisfied. This department is also focused on ensuring the job done by the company is the best. This will ultimately result to high level of customer retention. For instance, this company has been suffering from numerous instances of confusion and misconceptions especially when employees are unable to tell what has been delivered to a specific customer and what needs to be delivered and when. This has portrayed the company as unresponsive to its customers. This has dealt the company a major blow in the process as it negatively affected customer satisfaction levels. These three objectives are related to one another. For instance, a customer who has a constant repeat purchase is said to be loyal while at the same time, a customer can only be loyal if the products and services are satisfactory. Business Related Objectives This department is focused on not only fulfilling customer related objectives, but also business objectives. In terms of business, objectives are collection and analysis of data to increase the understanding levels of customer. This is important in ensuring the organisation meets the needs of the customer and is in a position to provide current and future customer needs. This is also essential in developing future forecasts for production and sales prospects. The development of process automation is also another important objective of this department. It is necessary for the enhancement of efficiency and ultimately profitability of this organisation. Most investigations agree that the most important objective of customer relation management at organisational level is to gather information. Xu & Walton (2005) clearly explain the main reason for collection of information by an organisation as being to enable the organisation understand its customers, to meet the needs of the customers and also develop effective strategies to meet the company’s future prospects. Customer Relationship Management Strategies There various theories that try to explain the strategies used on customer relationship management. The most common ones analyse customer touch points, front office, back office, and warehousing. To be able to analyse the approach adopted by this company in managing its customers, it is necessary to review this parts. WarehousingThis is the area in organisational processes that has numerous literatures regarding the implementation of customer relation management (CRM). Specifically, Bose has developed a very complex model that analyses all the necessary steps in the process of implementing CRM. This model is simplified by a list developed by David (1999). Thus, David’s list is comprehensive enough to provide guidance of the process of implementing CRM. Another implementation plan that is not as complex as Bose’s was developed by Chase (2004). The most important aspect of this plan is the detailed explanation of the integration levels. Back OfficeThese are functions in a n organisation that the customer cannot view directly (Chen & Popovich, 2003). Many authors put more emphasis on the importance of an organisation using the CRM in determining the value of its individual customers. When analysing customer value, Zikmund provides a detailed review of various theories that analyse this issue. Moreover, Xu and Walton (2005) have developed a very distinct approach to classification of customers based on profit cost matrix. Another important tool that is essential in analysing customer classification is the Identify Differentiate Interact Customize (IDIC) tool (Zikmund et al., 2003). This tool is known to provide detailed information on approaches of customer differentiation and product customisation. According to Zikmund and his colleagues (2003), customisation of the various stages in product development is essential in ensuring the products meet the specific requirements of the customers. Nefab achieves product customisation through the selection of materials and concepts for product development based on the specific customer requirements. This results to production of products that are customised for an individual customer. This is driven by Nefab’s objective that aims to replace its customers packaging departments which requires complete customisation (Nefab program Manager, 2012) Another important tool that is effective on providing insights into the process to customers in terms of areas that data can be gathered from is the analytical model by Xu and Walton (2005). It is essential in developing background on the information that should be looked for. This allows a company to develop usable data from the customers especially for development of the customer based strategies. Nefab has an effective tool for data collection that is based on direct interaction with its customers on a regular basis (Nefab program Manager, 2012). Information is collected on their products on issues, such as the level of customer satisfaction and production requirement of the customer. The company also gathers information on their competitors especially on their prices and the approach to business of their competitors. More so, a better explanation on the uses of customer knowledge is provided by Zineldin (2006). A combination of theories by Xu & Walton and Zineldin is used in the process of seeking information and developing effective use of the information. In a study by Wilson (2006), it was evident that it is very important to analyse the value of a customer in the process of developing long term relationship with the customer. Zikmund et al. (2003) identifies the important values of customer lifetime as the period the customer is expected to last, cost of capital, retention rate, and profit margin. This is the area that Nefab is still struggling with. Its approach is focussed on determining the profitability of each customer based on the contribution margin. However, the company has completely separated loyalty and retention from the approach adopted for determining the profitability of its customers (Nefab program Manager, 2012). According to this company, it is hard to develop a measure for profitability that is not based on income per product is uncertain and hence not realistic (Nefab program Manager, 2012). Thus, according to this company, the process of predicting future customer loyalty is impossible. The company depends on its employees to manage its customers in that the salesperson handles any conflicts or complaints from customers to ensure that they are preserved as customers of the company. In terms of relationships, Peppers & Rogers (2001) suggested that the main objective of CRM is to allow an organisation to manage its customers on an individual basis. This is the area that Nefab is more focussed on. It has established its CRM strategies to ensure that customers are handled at a personal level. This is also coupled with development of personalised relations with its customers. The company strives to ensure that the customer comes back for more products and services. Nefab has established measures that increase the levels of openness between it and its customers. They allow their customers to be partners in the business (Nefab program Manager, 2012). The company has also established a variety of departments involved in management of sales including technicians, design teams and accounts manager. This is necessary to ensure each of its major customers is handled differently by the company. This is sometimes challenging to the organisation in terms of coordinating the numerous departments in the organisation. Front officeThese are firm’s functions that directly interact with the customer (Chen & Popovich, 2003). The IDIC model is also an effective tool for providing a description of the functions of the front office as per CRM (Peppers & Rogers, 2001). The primary role of the front office is to collect information from the customer in an easy was as possible (Peppers & Rogers, 2001). Nefab has tried to develop an effective front office by minimising the number of departments at the front office level (Nefab program Manager, 2012). The company has a centralised workloads and information for its large customers with global coverage. The local branches handle the other smaller customers. This allows the company to store information about all its major customers in a centralised place (Nefab program Manager, 2012). Rao and Perry (2002) explain the importance of digitizing employee knowledge. Another important contribution to this part is the Greenberg (2004), analysis of culture and its importance in the process of implementing CRM as a strategy within an organisation. His analysis is comprehensive and very central in the development of CRM strategies that meet the requirements of a specific organisation. A study by Curry and Kkolou (2004) found out that customer life cycle is very important for an organisation. They further assert that it should be handled while providing detailed information about each and every stage that the company’s customers go through. The common stages identified were targeting, translation, delivery, dissatisfaction management, and winning back lost customers (Curry & Kkolou, 2004). These are the areas that this Nefab Company is struggling with. Its customer’s life cycle is initiated when they visit a customer’s firm as most of my colleagues described. This is then followed by sending of samples of packaging until the final solution is arrived at (Nefab program Manager, 2012). Once the customer has approved the design of packaging, the company delivers that packaging to the customer until when the production of a specific product comes to a stop. During this time, the company expects the customer to approach them again for a new packaging plan. The company completely lacks customer win-back and dissatisfaction management stages in the customer lifecycle. Another important area in the front office, organisational culture is analysed by Greenberg (2004). He asserts that the culture of the organisation must be changed such that it aligns with the objectives of the organisation’s CRM initiative. Thus, the success of an organisation’s CRM depends on the levels to which its objectives align with the firm’s culture. This is the area that Nefab has tried to deal with. The company has implemented an intensive training program for the sales persons with specific reference to behaviour and conduct (Nefab program Manager, 2012). The company has also equipped its workforce with computer skills. The company has endowed its employee’s a heavy responsibility especially in decision making. The company also promotes the development of independent culture at its subsidiaries. However, the cultural independence of its subsidiaries is limited as they operate based on a general cultural framework of the company. This has positively impacted the performance of the company as the decision making paths has been shortened. The negative impact of this approach is on development of a centralised decision by the firm since its subsidiaries work very independently. Customer Touch PointsThese are the interactions that exist between an organisation and its customers (Chen & Popovich, 2003). The touch points are well illustrated in the ‘interact’ phase of the IDIC model (Peppers & Rogers, 2001). This model has a detailed overview of all the necessary areas in the touch points that exist at an organisational level. According to Peppers & Rogers, touch points are essential in the process of organising and streamlining the face of an organisation. Nefab Company has in the recent past involved the touch points in the process of organisational streamlining. This has been enhanced by the introduction of the CRM department as an approach to refining its front end with the endeavour to ensure its customers are well served (Nefab program Manager, 2012). The company has also increased the level of using the web as a customer interaction tool. It currently accounts for the most of the company’s customer leads. A theory by Davids (1999) is comprehensive enough in developing approaches for examining how customers interact with an organisation. Furthermore, Peelen (2005) presents possible interaction points in an organisation that is similar to the work by Davids (1999) as well as Peppers & Rogers (2001). These points identified by Peelen are personal sales, telephone, e-mail, websites, and public media. Nefab Company has tried to develop effectiveness of these channels of interaction. However, the company has limited use of media such as radio and television as it assumes that their customers are less likely to be there for interaction between the company and them (Nefab program Manager, 2012). The major forms through which this company interacts with its customers is through phone calls, email and direct communication. Conclusion and Implications From the analysis, it is evident that the theories analysed by various investigators are applicable at organisational level. It is evident that using CRM in business benefits a business since it offers effective objectives for management of businesses as well as its customers. The most important objectives in this case are customer retention and satisfaction, data organisation, and in-depth understanding of the customer. From analysis of the company, it has been evident that the most important aspect of CRM is the organisation of customer information. The ultimate results of this organisation are high levels of customer satisfaction and retention as witnessed in the organisation. The ability of an organisation to meet customer requests and respond to them in time depends on how organised is the approach to the collection and analysis of customer data. This evidently results to high levels of customer satisfaction. This result because of high levels of efficiency in customer managemen t strategies. From these results, it can be concluded that for an organisation to effectively gather and organise customer information, it requires to develop a customer relation management approaches. This allows an organisation to develop a comprehensive analysis of the customer on an individual basis. This is central to capturing relevant information in an approach that allows availability of the information from all departments in an organisation. Furthermore, the main benefit of CRM is to allow organisations to own and control information about its customers and not specific individuals or departments in an organisation. This is important in limiting the implications of employees exiting from an organisation where customer information is readily available for the replacement recruits as compared to the case where there was no CRM. Moreover, CRM is important in the sense that customer information can readily be pulled and reviewed. This is an essential ingredient in organisational efficiency. In fact, new employees can use the stored information to develop an effective background about the customer. More so, CRM allows an organisation to develop approaches of handling objectives such as customer retention, satisfaction, and loyalty at once as they are assessed in terms of their impact on the organisational efficiency of the firm. Implications of the studyThis investigation analysed how customer relationship management is used in Nefab Company. The analysis focussed on the application of CRM in the organisation with relation to available theories that focus on the consumer market. The analysis reveals that it is important for an organisation to focus on developing strong relations with its customers other than focusing on the consumer market loyalty. Development of customer relation automatically results to high levels of customer loyalty. However, this investigation is limited to information gathered by other investigators in reference to one organisation. Further studies need to be done using more than one organisation. The investigations should collect data using quantitative as well as qualitative methodologies to further enhance the available information on the research issue. Other areas that need to be analysed in future investigations are: Analysis of the effect of company culture on customer relations; Investigate on the approaches to evaluating customer loyalty; Examine how price and customer loyalty interact. References Chase, P., 2004. A success model for CRM integration, and how to avoid the most common mistakes, New Hampshire, USA: Scribe Software Corporation. Chen, I., & Popovich, K., 2003. Understanding Customer Relationship Management: People Process and technology. Bradford, UK: MCB Up Limited. Curry, A. & Kkolou, E., 2004. â€Å"Evaluating CRM Contribution to TQM improvement- across-case comparison† The TQM Magazine, 16(5), 314-324 Davids, M., 1999. â€Å"How to avoid the 10 Biggest Mistakes in CRM† Journal of Business Strategy, 20(6):22-26 Greenberg, P., 2004. 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